Starting Thursday, the local electric utility will temporarily suspend customer disconnections for delinquent accounts and drive-thru services.
These measures will go into effect Thursday, according to a press release from the Kerrville Public Utility Board. The closure of KPUB’s lobby, implemented last week, remains in effect until further notice “in a proactive response to help protect our community and staff in minimizing the spread of COVID-19,” the release states.
“Keeping our employees safe who maintain our community’s critical infrastructure ensures that we continue to deliver reliable service and power to our customers,” said KPUB General Manager and CEO Mike Wittler in the press release. “We are adapting and evolving to continue to operate in the safest possible way for us all.”
The utility has asked customers facing difficult financial times to contact KPUB to “customize a payment arrangement.”
The utility also announced that there will be payment kiosks available at KPUB’s main office sometime within the next month to accept customer bill payments. Online services are always available 24/7 at kpub.com or through the SmartHub app to access customer accounts, make payments and start/stop/transfer electric service. Debit or credit card payments can be made by phone at 1-855-382-9918.
“KPUB’s customer service team is here to help during this time by phone and will continue to answer calls regarding payments or service-related questions,” the press release states. “You can reach them at KPUB’s main office number at 830-257-3050 during our normal business hours of M-F, 8 a.m.-5 p.m.”
Check payments can still be left in the main office drop box near the drive-thru window, or mailed to: KPUB, 2250 Memorial Blvd, Kerrville, TX, 78028.