H-E-B Logo

H-E-B, the major grocery store chain that got its start more than a century ago in Kerrville, is assuring the public that it has no plans to close as the pandemic continues.

“We've heard from many of you who are concerned that shelter in place or stay home orders mean that our stores are closing, and we want to assure you that we are not closing,” states a post from the company released today on social media. “H-E-B stores, pharmacies and fuel stations are all deemed "essential" businesses by the government and will continue to operate daily.”

The company said it continues to ship items every day to restock shelves, and it’s expanding curbside and delivery capabilities and time slots. 

“We've launched and continue to refine our Senior Support Line with Favor, a service to help our senior and most vulnerable populations with a dedicated phone line and website for those who need some extra help,” the post states.

The support line, 1-833-397-0080, allows volunteers to process orders remotely from across the state. Seniors can also place their orders on Favor’s website, or by downloading the Favor app and searching for “H-E-B.”

The company also encouraged people to continue to support restaurants as much as possible. These establishments are struggling to stay afloat with delivery and takeout services only, as various governmental decrees have shuttered many indoor areas. The company encouraged people to also use food delivery services.

“Together, we will get through this,” the H-E-B post states. “Thank you to all of our customers for your support and understanding as we work hard to serve you every day.”

(4) comments

Samantha Medrano

I ordered specific things about 2 weeks ago to go and pick up curbside like everyone else going crazy trying to get their hands on and when it was my time today everything wanted to be substituted this has gotten ridiculous they should take care of these orders before putting out on the shelf

Why wait so long for practically no reason if we aren’t going to get them

Jim Flood

How about setting aside items for those of us ordering curbside to maintain the social distancing mandate from the CDC so we don't have to line up around the building at 5 am to get toilet paper, Lysol wipes or eggs? We place an order have to wait a week to pick it up only to find those items are no longer available while being told "there's plenty, don't panic.".

Laura Qui

HEB need to place toilet tissue and non perishable items the day they received order..and add perishables the day of pick up. Wasted our time doing curbside. We are seniors . I totally agree with Jim Flood


To calm the herd, how about a video of how the store is stocked prior to 8am opening

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