A widespread internet outage this week was caused by a construction crew in Comfort, according to Windstream.

On Wednesday morning, the crew was digging and boring around Highway 87, close to Interstate 10, when they hit a Windstream line, said Luc Sanderson, director of field operations for the Texas branch of Windstream.

The internet was out for a little more than nine hours, and was back online just before 7 p.m., he said.

Then on Thursday morning, the same crew hit another line, about a mile down the road from the day before, Sanderson said.

About 3,500 feet of fiber cable had to be replaced, and the internet was down for 11 hours. It was restored about 9:30 p.m.

“The crew did everything they were supposed to do (after the lines were hit), and were very helpful,” Sanderson said.

The lines were hit because the company in charge of surveying the land before crews went to work incorrectly marked where they were, he said.

Over 4,400 broadband customers were affected by the outage, and 127 businesses and 822 home phones temporarily lost service, Sanderson said.

Windstream has been up and running smoothly since Thursday afternoon, he added. 

“It’s never a good time for a fiber to be cut,” Sanderson said. “It’s been a rough couple of days. Windstream apologizes for any inconvenience.”

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